Technical Support Services
Benefit from our industrial networking expertise and services
Westermo provides professional services to ensure that your systems are supported by the most robust and reliable networks. We have extensive knowledge and experience from many different industries, including industry-specific requirements and regulations, and the many different operating environments for industrial applications that can affect the design and function of the networks. Regardless of project size and complexity, Westermo is the right partner when you need expertise in designing, implementing, and managing the best network solutions.
Network Services
On-site support
When you experience a network issue, we help identify the cause and recommend solutions. Our engineers are skilled in our own technology, as well as connected devices and equipment.
Commissioning
Trust our engineers to commission your network. Product configuration and functionality verification, factory acceptance testing, and site acceptance testing.
Troubleshooting
Our global support team is equipped to troubleshoot network issues. We provide qualified fault cause analyses and specific recommendations for fixing the problem.
Network security
Our services go beyond just providing products; we also provide advice for network configuration and management to protect against cyberattacks.
Network optimization
We optimize networks to meet evolving redundancy, security, and legislative needs, and enhance poorly designed or configured networks.
Network design
Our team can help you design complex networks involving numerous devices and provide network design documentation for ease of implementation.
Contact us for more information about our technical support services
Partner with us for reliable and efficient support
Our service agreements
Essential
Perfect for small-scale network installations when you need committed response time within one working day.
Enhanced
When you need committed response time within 4 hours to your support and cybersecurity requests.
Enterprise
Tailored for the most critical needs. When you need immediate and specialized assistance from your dedicated support contact.
Essential for Cellular Networks
Perfect for small-scale network installations when you need committed response time within one working day.
Enhanced for Cellular Networks
When you need committed response time within 4 hours to your support and cybersecurity requests.
Enterprise for Cellular Networks
Tailored for the most critical needs. When you need immediate and specialized assistance from your dedicated support contact.
Interested in our services?
Contact us to learn more about our service offerings and service agreements.
Contact usCarl de Bruin
International sales
For support inquiries, click here to contact Technical Support