Repair and Warranty

Westermo offers comprehensive repair and extended warranty services to ensure the longevity and reliability of your network equipment

Sustainability
By prioritizing repair over replacement, you help reduce electronic waste and the environmental impact associated with manufacturing new equipment. This approach supports a circular economy, where resources are used more efficiently and products are kept in use for as long as possible.

Extended Peace of Mind
Our extended warranty programs provide customers with long-term assurance and financial predictability. By extending coverage beyond the standard 5 year warranty period, organizations can safeguard their investments against unexpected failures and avoid unplanned maintenance costs.

Certified Quality
All repairs are carried out by Westermo-certified technicians who follow strict quality control procedures and use only original manufacturer parts. This guarantees that repaired units meet the same high standards as new products, ensuring continued performance, reliability, and compliance with industry certifications. Our repair facilities are equipped with advanced diagnostic tools and testing environments that replicate real-world conditions, allowing us to deliver consistent, high-quality service.

 If you need to return goods to Westermo Singapore for any reason then please follow the Return Merchandise Authorisation (RMA) process described in the following steps.

1. RMA Number
Before sending a unit for repair or credit, please use this form to receive an RMA number.

2. Return Goods
Label the outer packaging and any paperwork with the RMA number you have been assigned. Returned products must be appropriately packaged, to avoid damage during transport. Any failure to do so, the sender will be fully liable for the damage. Transit damage is not covered by warranty. Shipping costs are paid for by the sender.

3. Assessment
On receipt Westermo will assess the returned item within 3 working days. Units returned outside of their warranty period will be subject to an inspection fee.

4. Repair
No repair work will be carried out until an official purchase order number is received

5. Return
When a unit has been repaired, Westermo will send it back on the next available shipping day. Repaired products will be returned at Westermo's expense. Damage upon arrival must be reported within 30 days of receipt of the product.