Customer Satisfaction

At Westermo, our goal is customer satisfaction. Our mission is to deliver high-quality industrial data communication solutions and the support you need to run your business. We are committed to continuous improvement and value your feedback as we work to deliver an excellent experience.

About our customer satisfaction survey

To make sure we deliver the best possible products and services, Westermo runs an annual, global customer satisfaction survey. Your responses provide valuable insight and help guide our work to improve your experience with us.

Survey results and improvements

We have run the survey for the past three years, and each year it has helped us identify clear opportunities to improve the customer experience.

• You told us that repair-service turnaround times were not meeting expectations, so we have launched a major internal project to improve performance in this area.
  
  
• The survey also highlighted delivery challenges at certain times. To improve lead times, we have redesigned and re-tested some products to enable alternative components where appropriate, worked with suppliers to reduce their lead times, and added production shifts when needed to meet increased demand.
  
  
• We also use the results in our ongoing strategic review to ensure we focus on what matters most to our customers.

Our Net Promoter Score (NPS)

The Net Promoter Score (NPS) is a key indicator of customer satisfaction. In 2024, our NPS increased to 55, demonstrating our customers’ growing satisfaction with our products and services.