On-site support service

In most cases, Westermo support is sufficient to assist remotely in remediating issues. There are however cases where remote support is not enough. In such cases, Westermo can provide onsite support to help with problem diagnosis, suggest solutions and correct problems. With this offer you gain access to Westermo engineers, benefit from real-time interaction, problem solving with flexibility and fast reaction to changing needs.

Our engineers are experienced with a deep knowledge of not only Westermo equipment, but also often the connected equipment and applications. Additionally, our personnel are always backed up by a global network of experts within the Westermo organization.

To ensure that the service is carried out in a safe and professional manner a Risk Assessment and Method Statement, including scope of work, is done together with the customer and signed prior to the visit.