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At the Essential level, you are entitled to a committed response time within one working day, ensuring your support and cybersecurity cases are promptly addressed. A perfect match for your small-scale network installation, project or site.
At the Essential level, you are entitled to a committed response time within one working day, ensuring your support and cybersecurity cases are promptly addressed. Continuous follow-up is a standard part of our service, guaranteeing that your issues receive the attention they need. Our online training is available at no cost, providing you with the resources to stay informed and skilled. Additionally, you’ll benefit from rate discounts on our support services and class training, making professional development more accessible. Lastly, we offer a normal warranty of five years, giving you long-term assurance in the quality of our services.
• Online training - Free
• Class training - 5% discount
• PSIRT* support – SLA** 8 hours
*Product Security Incident Response Team
**Service Level Agreement
We offer dedicated support, committed response times, and a customized service portal. Learn more about our service agreements by downloading the data sheet.
Download data sheet
Perfect for small-scale network installations when you need committed response time within one working day.
When you need committed response time within 4 hours to your support and cybersecurity requests.
Tailored for the most critical needs. When you need immediate and specialized assistance from your dedicated support contact.
Nuri Shakeer
International sales
Pour toute requête technique, merci de vous orienter vers le contact support