Repair and Warranty

Westermo offers comprehensive repair and extended warranty services to ensure the longevity and reliability of your network equipment

Sustainability
By prioritizing repair over replacement, you help reduce electronic waste and the environmental impact associated with manufacturing new equipment. This approach supports a circular economy, where resources are used more efficiently and products are kept in use for as long as possible.

Extended Peace of Mind
Our extended warranty programs provide customers with long-term assurance and financial predictability. By extending coverage beyond the standard 5 year warranty period, organizations can safeguard their investments against unexpected failures and avoid unplanned maintenance costs.

Certified Quality
All repairs are carried out by Westermo-certified technicians who follow strict quality control procedures and use only original manufacturer parts. This guarantees that repaired units meet the same high standards as new products, ensuring continued performance, reliability, and compliance with industry certifications. Our repair facilities are equipped with advanced diagnostic tools and testing environments that replicate real-world conditions, allowing us to deliver consistent, high-quality service.

All Westermo products are warranted against defects in design, materials or workmanship for a time period of five (5) years. 5 year warranty is valid for all products sold after 2012-01-30. For more information please see General Conditions of Sale.

If a product should fail within this specific warranty time, the product can be:

• Repaired
• Replaced with a new unit
• Replaced with a equivalent repaired product fulfilling the same functionality
• Full refund according to the purchase price if repair or replacement is impossible

We can also repair products that are out of warranty at an agreed cost.