Support / Repair and Warranty / Customer Reapair Order (CRO) Request

CRO - Repair Request Web Form

Please complete the form below to allow us to create and process your repair case.

Once your request has been reviewed, you will receive an email with instructions on where and how to return your device. We require that you send one request per unit.

Important: Units sent to us without an approved repair request cannot be processed.

Thank you!

We have received your CRO request and will get back to you as soon as possible.

Product information

Fault information

Environmental specification

Error specification

Shipping costs is paid for by the sender. Repaired products will be returned at Westermo's expense. Damage upon arrival must be reported within 30 days of receipt of the product. After 30 days, we will assume that the product was received in good condition.

By submitting your request, you agree with Westermo's warranty policy and understand that we may contact you to process your request and that your personal data will be handled in accordance with Westermo's privacy policy.

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