Troubleshooting service

Troubleshooting network applications can often require additional resources and competence(-s). Therefore, Westermo offers professional support by a team of engineers to troubleshoot network applications. Our engineers are experienced with a deep knowledge of not only Westermo equipment, but also often the connected equipment and applications. Additionally, our personnel are always backed up by a global network of experts within the Westermo organization.

With this offer you gain access to Westermo engineers and their vast experience solving problems. Benefit from a personal contact with fast resolution and remedy, minimizing revenue loss and maximizing network uptime. In addition, qualified fault cause analysis and specific recommendations for remedial actions are provided.
To ensure that the service is carried out in a safe and professional manner a Risk Assessment and Method Statement, including scope of work, is done together with the customer and signed prior to the visit.